What is “The Cliq Connection”?

The Cliq Connection comprises of two main components:

• A learning Platform, where users go through modules covering topics such as: Online Safety, Making Connections Online, Scam Awareness and Security, Safe Boundaries and Expectations, Self-awareness, Communication, Social Skills. The platform is also updated monthly with new learning opportunities.
• An exclusive app where users can put those skills in practice safely, matching and chatting with others who are doing the online learning. Participants can practice the skills they are learning and build confidence through real conversations and making connections within a safe, supportive, and inclusive environment.
• There is a monthly fee (with no lock-in contract) associated with the learning platform, the app comes free with this training so users can safely practice the skills they are learning and build confidence.

Who can access The Cliq Connection?

The Cliq Connection is only available to NDIS participants within Australia. We have identity checks in place to ensure people are who they say they are and have a current NDIS plan. This is all part of our commitment to safety online.

Where can I sign up for The Cliq Connection?

The first step is to complete a signup form. This allows us to confirm users details and keep everyone safe.   We will then set up your profile and send you log in details.  Once you have received your log in details, you can login to the learning platform and you can downloaded the Cliq Connection App from either the Apple App Store (or iPhone) or Google Play Store (for Android), open the app and use the login information that we have sent you.

We will send you a verification code. Why is this needed? It is to make sure the phone number you have entered is yours and the phone is in your possession.

How old do I need to be to use The Cliq Connection app?

As the Cliq Connection can be used to form Social connections, there is a minimum age of 18 years to register. Safety online is of paramount importance to the Cliq Connection team.

Is there a cost to use The Cliq Connection and how can I pay?

We charge monthly for the online safety education course with no lock in contract.

• The Cliq Connection app is free of charge with the course.
• The app is not available unless also enrolled in the online safety training.
• Funded from Core Supports at $38/month.

Is The Cliq Connection just for dating?

No! The Cliq Connection has been created to enable NDIS participants to learn to be safe online. The app is then a change to test these skills and extend their social circle in a general capacity. 

Why do I have to use my NDIS number?

There are a couple of reasons why your NDIS number is important.

• The Cliq Connecting is exclusively for NDIS Participants. Without a NDIS number, you cannot use the app,
• Having a NDIS number confirms you are in Australia,
• It forms part of our comprehensive identity check process.

HELP! Who can I contact if I have any issues?

Issues and bugs happen, but don’t worry we are here to help. You can reach the Cliq Connection team at he***@th***************.au or text/call on 1800 960 250 / 0488 316 498

Are there any rules I need to follow to use Cliq Connection?

All Cliq Connection app users must adhere to our Terms and Conditions, and Conditions Of Use whilst using the app. There is an expectation that users are kind, respectful, and accepting towards one another. Harassment or bullying of any kind will not be tolerated and may result in a cancellation of your membership.

Why did The Cliq Connection start?

Cheryl Drury is the woman behind The Cliq Connection. Through her work providing financial literacy to NDIS participants to help protect them from scams and fraud, she realised that a common theme with most people in the program was that they were all looking to make friends and form connections but felt judged for their disabilities. She believes everyone is worthy of respect and acceptance and should be able to be their true self online and in person. The Cliq Connection is an industry first NDIS exclusive that she hopes will allow all people of all ages and abilities to form genuine friendships and connections.

How do I create my profile?

This is the fun part! Let’s make your profile in the Cliq Connection app uniquely, unapologetically you! Upload a photo of yourself from your phone or take one right now to get step one ticked off the list! Now, this is meant to be fun, so relax and enjoy the process! Head over to our learning centre to get the full guide and get started. Cliq HERE.

How do I connect with someone?

Once you have set up your profile in the Cliq Connection App, click on the connection icon in the menu. All of these want to connect with YOU! You might like the same sports, foods and be interested in the same thing. You might find you have some differences too!

To connect with someone, send them a message using the envelope icon in the menu bar, this is your Cliq Inbox. Here, you can see all your connections and conversations. You can chat with people on the Cliq Connection App via voice messages or text messages.

How do I report someone?

Here at the Cliq Connection, we take harassment and bullying very seriously. When you sign up to use our app, you agree to our Terms and Conditions, and Conditions Of Use. This includes treating everyone with kindness and respect, no matter of race, religion, nationality, ethnicity, colour, size, gender identity, sexual orientation, or ability. When you aren’t treated how you deserve, we want to know about it.

There are a few ways to let us know about someone who is bothering you:

• From in the app, click on the person icon on the left of the menu bar. Find your connections and click Report This User.
• Send us a message to our Facebook page
• Send us an email to he***@th***************.au
• Talk to someone you trust.
• Our team will then be in touch with you.

How do I stop talking to someone?

Maybe you aren’t ‘Cliq-ing’ with someone on the Cliq Connection App like you were or thought you might. While we hope you will ‘Cliq’ with everyone, that isn’t always the case.

There are a couple of things you can do if you don’t want to talk to someone anymore;

• You don’t need to do anything other than ignore their messages.
• You can disconnect from them. From in the app, click on the person icon on the left of the menu bar. Find your connections and click Disconnect. This will remove all messages you have shared.