Your plan manager will be invoiced for 2 online learning modules. Which will be $180.

A Service Agreement outlines your rights and responsibilities as the NDIS participant & the rights and responsibilities as a provider. A Service Agreement also describes what services are to be arranged and delivered by First Step Solutions. This agreement is made with the aim of: -Supporting your independence. -Building your capacity. -Enabling you to exercise choice & control with your life & goals. Our Responsibilities When we sign this Service Agreement, it means we agree to- -Providing you with the service or program you agreed to. -Treat you with courtesy & respect. -Involve you in all decisions that are relevant to you. -Comply with all relevant laws, including the NDIS act, legislation & guidelines. -Protect your privacy & personal information. -Keep accurate records of services provided to you. Your Responsibilities When you sign this Service Agreement, it means you agree to- -Working with us to ensure our services and supports are meeting your needs & goals. -Treat First Step Solutions staff with courtesy & respect. -Pay for services provided according to the fee schedule. -Keep us informed of any changes that may affect the delivery of supports. -Talk to us if you have any concerns about the service being provided. -Provide adequate notice to First Step Solutions if you wish to cease any services or programs. Please understand that if you do not disclose all necessary information this could possibly impact your service. Feedback and Complaints Your feedback is welcomed by us and we encourage you to share how you think our services provided can be improved. Please direct all feedback and complaints to ad***@fs**********.au If You don’t feel comfortable giving feedback or making a complaint directly with us, you can contact another support person for advice and assistance. For example, you may seek support from an advocate, your Support Coordinator, or your Local Area Coordinator. If You are not happy with the outcome of the feedback or complaint, You can contact the National Disability Insurance Agency by calling 1800 800 110, visiting one of their offices in person, or visiting ndis.gov.au for further information. To find out more about NDIS complaints and feedback or to access a complaint form. https://www.ndis.gov.au/contact/feedback-and-complaints